Terms of Service

Introduction

Welcome to JustHeat.ae. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website and making a purchase, you accept these terms and conditions in full.

1. Definitions

In these terms:

• "JustHeat.ae", "we", "our", "us" refers to the operator of this website
• "Customer", "you", "your" refers to the person accessing and using our services
• "Products" refers to the items available for purchase
• "Order" refers to a request to purchase Products from us

2. Eligibility

You must be at least 18 years old to use our services. By placing an order, you confirm that you are of legal age and have the legal capacity to enter into a binding contract.

3. Orders and Pricing

When you place an order, you are making an offer to purchase Products. We reserve the right to accept or reject any order at our discretion. An order is only confirmed when you receive an order confirmation email.

• All prices are listed in the displayed currency and include applicable taxes
• Prices are subject to change without notice, but changes will not affect confirmed orders
• We strive for accuracy but reserve the right to correct pricing errors
• Products are subject to availability

4. Payment

Payment terms and conditions:

• Payment must be made in full at the time of ordering
• We accept major credit/debit cards and digital payment methods
• All payments are processed securely. We do not store your card details
• Your order will not be processed until payment is successfully completed

5. Delivery

Information about our delivery service:

• We deliver to the areas specified on our website
• Delivery times are estimates and not guaranteed
• We will notify you if there are any delays to your delivery
• You (or someone authorized by you) must be available to receive the delivery
• Delivery fees may apply based on order value and location

6. Returns and Refunds

Our returns policy:

• If you receive products that are damaged, incorrect, or not of satisfactory quality, please contact us within 24 hours
• Products must have been stored correctly since delivery
• Photos of the issue may be required
• Approved refunds will be processed within 1-2 business days to the original payment method
• It may take 3-5 business days for the refund to appear in your account

7. Product Information

Regarding our products:

• Product descriptions and images are provided for guidance
• Actual product appearance may vary slightly from images
• Weights and quantities are approximate and may vary slightly
• Please check product descriptions for allergen and other important information

8. Limitation of Liability

To the maximum extent permitted by law, JustHeat.ae shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or products. Our total liability shall not exceed the amount paid by you for the specific order giving rise to the claim.

9. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of JustHeat.ae and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our written consent.

10. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

11. Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified terms.

12. Contact

For questions about these terms, please contact us through our Contact page.