Privacy Policy

Introduction

At JustHeat.ae ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, and delivery address
• Order Information: Products purchased, order history, and payment details
• Account Information: Login credentials if you create an account
• Communication: Messages you send us via email, chat, or contact forms

2. Automatically Collected Information

We also automatically collect certain information when you visit our website:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and actions taken on our website
• Referring website or source

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order confirmations and delivery updates
• Respond to your inquiries and customer service requests
• Send promotional emails (only with your consent)
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Delivery Partners: To fulfill and deliver your orders
• Payment Processors: To process your payments securely
• Service Providers: Who help us operate our business (hosting, analytics)
• Legal Authorities: When required by law or to protect our rights

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• SSL encryption for all data transmission
• Secure payment processing (PCI-DSS compliant)
• Regular security assessments
• Limited access to personal data on a need-to-know basis

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

7. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings. We use essential cookies (required for the website to function), analytics cookies (help us understand usage), and marketing cookies (for relevant advertisements).

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order history is typically retained for 7 years for accounting purposes.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us through our Contact page.